Strategic Business Services Professional with an
Outstanding Solutions Delivery & Profit Growth Record

Executive Summary

Qualifications: Change management, business process redesign, project management, Internet/Intranet/e-Business application and product development. Engagement management contributions involve the creation of technical and account service teams, articulating Statements of Work, and developing & coordinating internal and external business professionals to deliver customized solutions.

 

Recent Highlights: Implemented a major CRM (Siebel 7) system for a global information conglomerator in only three months. Designed and implemented product revision allowing it to triple its business revenues to levels above $6M in six months. Turned around a troubled 2.5-year web project and brought it to successful completion. Project managed an award-winning Intranet.

 

Industry Experience: High tech services (8 years), financial services: banking (2), back-office reconciliation (.5), retail & entertainment (2), state & local government (1).

Professional Development

Education: MBA, Columbia Business School (2002).  BA, Computer Science, Harvard University (1996);    Academic Honors: Coca-Cola National Scholar and Harvard Club Scholar.

 

Adjunct Professorships: Boston University: Systems Analysis and Design covering ROI analysis & presentation, UML, RUP, and Modeling in Erwin, Rational Rose & Visio. Eastern Nazarene College: Relational Database Systems and Telecommunications & Networking Concepts.

 

Professional Certifications: Siebel Certified Consultant (Siebel 7.7), Certified Project Management Professional

 

Community Involvement: Board Member and Marketing Committee Chairperson, People Making a Difference: 1993-Present; Board Member, Columbia Business School Alumni Club of Boston: 2003-Present.

 

Article Publications:

• The Top Five Questions to Ask Prior to Implementing CRM, January 18, 2005, DestinationCRM
  
• A Forecasting Fable, December 5, 2005, DestinationCRM

Additional Languages: French, Spanish and American Sign Language; beginner Italian and Mandarin.